How can we help you?
Get assistance with beauty services, bookings, products, payments, accounts, and connecting with service providers.
Bookings & Services
Need help with a booking, appointment, service availability, cancellation, or scheduling?
Contact Support →Products & Orders
Get assistance with beauty products, orders, deliveries, payments, or product-related questions.
Contact Support →Account & App Help
Having trouble signing in, managing your account, or using a feature in the BMe app?
Contact Support →Frequently Asked Questions
Find answers to common questions about using BMe.
How do I book a beauty service?
Open BMe, browse the available beauty services, choose a service and provider, and follow the booking process to select your preferred details.
Can I request a beauty service at my location?
BMe supports available mobile and outdoor beauty services. Availability depends on the service and provider.
How do I contact my service provider?
Customers cannot directly contact service providers through BMe. If you need to reach a provider, contact BMe Support and our team can assist and connect you with the relevant provider when necessary.
How can I cancel or change a booking?
Open your booking in the BMe app and check the available options. If you need additional assistance, contact BMe Support.
How do I get help with a payment?
If you experience a payment problem, contact BMe Support with your booking or order details so our team can assist.
How do I get help with an order?
Contact BMe Support with your order information and describe the issue you're experiencing. Our support team will assist you.
How do I report a problem with a service?
Contact BMe Support and provide your booking details together with a description of the issue. Our team will review the matter and assist you.
How do I delete my BMe account?
If you would like to delete your account, contact BMe Support using the contact details below and request account deletion.
Need help contacting a beauty professional?
Customers cannot directly contact service providers through BMe. Our support team can assist you and, when necessary, connect you with the relevant provider.
Contact BMe Support with your booking or service information and we'll help you with the next steps.
Contact BMe Support
Our support team is here to help with your BMe experience.
📧 Email Support
For general questions, bookings, payments, products, and account assistance.
support@YOURDOMAIN.com📞 Phone Support
Contact our support team for assistance with your bookings and services.
+250 XXX XXX XXX